Terms of Service
Last updated: August 25, 2026
Acceptance
By using Hellyeah, you agree to these terms. If you're using Hellyeah on behalf of an organization, you confirm you have the authority to bind that organization.
Account & access
You're responsible for keeping credentials secure. Hellyeah accounts are workspace-scoped. You can invite teammates, assign roles, and set policies inside the workspace.
Acceptable use
No spam, no fraud, no targeting of protected classes in ways that violate applicable law, no use of the platform to mislead consumers, no resale of the platform without a partner agreement.
Your content
You retain ownership of all data you bring to Hellyeah: creative briefs, ad accounts, audience data, model fine-tunes. You grant us a limited license to process it for the sole purpose of operating the service for you.
Hellyeah IP
The CLI, SDK, runtime, and platform are licensed, not sold. You can use them while your account is authorized under these terms and any separate written agreement with Hellyeah. We retain all rights, title, and interest in the software itself.
Wallet funding & billing
Hellyeah's self-service products use a prepaid wallet. You add funds in US dollars through one-time payments processed by Stripe. A wallet top-up does not create a subscription, and Hellyeah does not bill self-service usage through monthly or annual plans or metered charges in arrears. If a separate service or fee applies, we disclose it before you approve the charge or state it in a separate written agreement.
Campaign funds
When you authorize a campaign launch, Hellyeah debits the approved campaign budget from your wallet and holds it for that campaign. If a campaign is rejected or withdrawn before ad-platform setup, the full debited budget returns to your wallet. Once a campaign can incur ad-platform charges, only the amount left after final spend and other authorized charges settle returns to your wallet. Amounts already spent or owed for authorized campaign activity are not refundable.
Unused wallet refunds
You may ask Hellyeah Support at support@hellyeahai.com to refund eligible unused wallet funds. Eligible funds are amounts from completed payments that remain available after campaign reservations, spend, pending charges, prior refunds, disputes, and promotional credits are accounted for. A human member of Hellyeah Support reviews each request on a case-by-case basis, and we process a refund only if that review confirms the funds are eligible. We may wait for campaign activity and payment processing to settle before making a decision. Approved refunds are returned to the original payment method where possible. Campaign credits to your Hellyeah wallet can occur automatically, but customer-requested refunds to a payment method are not automatic.
Spend caps & approvals
You set spend caps and approval policies inside your workspace. Hellyeah enforces them. You're still responsible for the spend you authorize and for any third-party platform terms (Meta, Google, etc.) that apply to your campaigns.
Connected platforms
You can connect third-party platforms such as Google Tag Manager and Shopify to your workspace. You confirm you are authorized to connect the account, container, or store you select, and you remain bound by that platform's own terms. Hellyeah uses the access you grant only to provide the features you asked for, as described in our Privacy Policy, and you can disconnect at any time from your workspace or from the platform itself. Disconnecting stops us using the access and stops the platform sending us new data for the features you had enabled. A platform may still send us privacy, deletion, or uninstall notifications after you disconnect, and we process those because the platform requires it. Disconnecting is not by itself a deletion request, and our Privacy Policy explains what we delete and when. Our use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements.
Confidentiality
Each party will protect the other's confidential information with the same care it uses for its own, no less than reasonable. Hellyeah is bound by the data protection commitments in the DPA available at /security.
Warranties
Hellyeah is provided "as is" without warranty of any kind beyond those explicitly stated. We don't guarantee specific marketing outcomes; growth is a probabilistic system.
Liability
To the maximum extent permitted by law, neither party is liable for indirect, special, or consequential damages. Aggregate liability is capped at fees paid in the 12 months preceding the claim.
Termination
Either party can terminate for material breach with 30 days' notice and a cure period. On termination, you can export your operational metadata for 30 days, after which it is deleted. Eligible unused wallet funds remain subject to the refund process above.
Governing law
These terms are governed by the laws of the State of Delaware, USA, without regard to its conflict of laws principles.
Changes
We may update these terms with at least 30 days of notice for material changes. Continued use after that constitutes acceptance.